TERMS OF USE

Last Updated February 2022

Please read these Terms of Use (“Agreement” or “Terms of Use”) carefully before using the website, mobile applications, or other services offered by Spruce Services, Inc. and its subsidiaries (collectively, “Spruce”). This Agreement sets forth the legally binding terms and conditions for your use of the website at www.getspruce.com, mobile applications, and other services provided by Spruce (collectively, “Services”).

Whether you are a visitor, service provider, service recipient, or other user of the Services (collectively, “users” or “you”), by using the Services in any manner, including but not limited to clicking to accept or agree to these Terms of Use when the option is made available to you, you agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Services. If you are a service professional, you will be required to agree to supplementary terms governing your use of the Spruce platform and provision of professional services.

This Agreement contains an arbitration provision and a waiver of class action rights, set forth in Sections 20 and 21 below. By agreeing to arbitration, each party waives its rights to have any claims heard in court by a judge or jury. By agreeing to waive class action rights, each party agrees to assert claims against the other party only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Changes to the Terms of Use

Spruce reserves the right to revise and update this Agreement and any other policies at any time in our sole discretion. All such changes are effective immediately when they are posted or provided within the Services. Your continued use of the Services after any such changes are posted or otherwise provided means that you accept and agree to the changes, and you are expected to review this Agreement and other policies frequently. If Spruce makes a material change, Spruce may notify you here, by email, by means of a notice on our home page, or by other means Spruce deems appropriate. What constitutes a “material change” will be determined at Spruce’s sole discretion, in good faith, and using common sense and reasonable judgment.

If you have any questions, please refer to the help section of the Services or contact us at service@getspruce.com.

  • Membership Eligibility and Account Security

    Services are available only to, and may only be used by, individuals who are 18 years and older who reside in the United States and can form legally binding contracts under applicable law. You represent and warrant that you meet all of the foregoing eligibility requirements and that all registration information you submit is accurate and truthful. Spruce may, in its sole discretion, refuse to offer access to or use of the Services to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Services is revoked in those jurisdictions.

    You acknowledge and agree that you must create a user account to have access to certain of the Services. In creating a user account, you agree that you shall (i) provide true, accurate, current and complete information about yourself as prompted by the registration or subscription process (such information, the “Registration Data”), and (ii) maintain and promptly update the Registration Data to ensure that it is true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, Spruce may, at its sole discretion, suspend or terminate your user account and refuse any and all current or future use of the Services or any portion thereof.

    You agree to comply with all local laws regarding online conduct and acceptable content, as well as all other operating rules, policies and procedures that may be published from time to time on the Services by Spruce, each of which is incorporated herein by reference and each of which may be updated by Spruce from time to time without notice to you.

    In addition, some services offered by Spruce may be subject to additional terms and conditions issued by Spruce or a third party; your use of those services is subject to the additional terms and conditions, which are incorporated into this Agreement by this reference. In the event of any inconsistency between this Agreement and such additional terms and conditions, this Agreement shall prevail.

    Keep your password secure. You are entirely responsible for the security and confidentiality of your user account and password. You are fully responsible for all activity that occurs under your username and password, including any liability or damage resulting from your failure to keep your password confidential. You agree to immediately notify Spruce of any unauthorized use of your password or any breach of security. You also agree that Spruce cannot and shall not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and password information in combination to any other party other than Spruce without Spruce’s prior express written permission.

    You must keep your account information up-to-date and accurate at all times, including a valid email address.

    Services are not available to temporarily or permanently banned users. Spruce reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Spruce reserves the right to refuse service to anyone, for any reason, at any time.

  • Access to Dwelling

    If you are a service recipient, you hereby consent to the access of the appointed service provider to your dwelling solely for the performance of the designated services. You may be required to fill out and submit the “Access Form” via the Spruce Mobile App to allow your service provider access to your dwelling if you are not present.

    You are solely responsible for allowing access to your service provider. If the service provider is not able to access your dwelling, you shall remain responsible for paying for the services.

  • Privacy and Information Practices

    All information collected via the Services is subject to Spruce’s Privacy Policy, available at https://www.getspruce.com/privacy-policy (the “Privacy Policy”), which is incorporated herein by this reference. By accessing or using the Services, or otherwise agreeing to this Agreement, you acknowledge that you have read and understand the Privacy Policy and consent to the treatment of your information in accordance with the Privacy Policy.

  • Consent to Photograph

    You hereby consent to the service provider taking photographs of your pet(s) and the interior and exterior of your private residence, as applicable, in connection with the service provider’s provision of the Services.

  • Consent to Use Name, Likeness and Photographs

    Spruce may seek your consent to use photographs, for example of your pet(s) or the interior or exterior of your residence, or that include your likeness, or to use your biographical information, correspondence or endorsements regarding the Services, or other materials that identify you personally relating to your use of the Services (collectively, “User Marketing Materials”). If you consent to Spruce’s use of such User Marketing Materials, you grant to Spruce a non-exclusive, perpetual, royalty-free, fully paid up, worldwide, fully sublicensable right and license to use, reproduce, display, distribute, make derivative works of and otherwise use the User Marketing Materials, including information that may identify you personally, for any lawful trade, marketing, promotional or advertising purpose in connection with Spruce’s services, anywhere in the world, in any medium, whether now known or later developed, including but not limited to social media platforms such as Facebook, Instagram and Twitter.

    Additionally, if you consent to Spruce’s use of such User Marketing Materials, you (i) waive any legal right to inspect, approve or receive additional compensation for any use of your name, likeness, biographical material, correspondence or endorsement and (ii) expressly release Spruce and its officers, employees, agents and licensees from and against any and all past, present and future claims for compensation or liability that your or your successors, assigns or estate may have for violation of the right of privacy or publicity, defamation, libel or any other claim or cause of action arising out of the use of your name, likeness, biographical material, correspondence or endorsement.

    If you would like to revoke your consent with respect to Spruce’s future use of any User Marketing Materials under this Section 6, you may make such request by sending an e-mail to service@getspruce.com.

  • Prohibited, Questionable and Infringing Activities

    You are solely responsible for your conduct and activities on and regarding to the Services and any and all information that you submit, post, upload, and display on the Services.

    Your use of the Services shall not:

    • be false, inaccurate, or misleading, including with respect to information that you provide about yourself;
    • infringe upon any third-party’s intellectual property rights or rights of publicity or privacy;
    • violate this Agreement, any website policy or community guidelines, or any applicable law, statute, ordinance or regulation;
    • be defamatory, libelous, threatening, or harassing, impersonate or intimidate any person or group (including Company staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device;
    • take any action that may undermine online reviews or feedback;
    • be obscene, contain child pornography, or be racially, sexually, religiously, or otherwise offensive;
    • be used to develop competing products or services, or to provide information about or from the Services to a competitor of Spruce;
    • be for your, or your employer’s or other third party’s, benefit or commercial gain, or for commercial solicitation purposes, in a manner that is not expressly permitted hereunder or by Spruce; or
    • contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

  • Access and Interference

    The Services may contain robot exclusion headers which contain internal rules for software usage. You agree that you shall not use any robot, spider, scraper or other automated means to access the Services for any purpose whatsoever, except to the extent expressly permitted in writing by Spruce. Additionally, you agree that you shall not:

    • take any action that imposes, or may impose, in Spruce’s sole discretion, an unreasonable or disproportionately large load on the Services or Spruce’s infrastructure;
    • copy, reproduce, modify, create derivative works from, distribute or publicly display any user information (except your own);
    • interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services;
    • gain or attempt to gain unauthorized access to the Services;
    • bypass robot exclusion headers relating to the Services or other measures Spruce may use to prevent or restrict access to the Services; or
    • disrupt or attempt to disrupt the Services or any aspect of thereof, the servers from which the Services are operated or any server, computer or database connected to the Services.

  • Monitoring and Enforcement

    Spruce reserves the right, but is not obligated, to:

    • issue a warning to a user, or refuse, terminate or suspend a user’s access to all or part of the Services for any or no reason, including, without limitation, any violation of this Agreement, including those prohibited uses described herein; or
    • remove or refuse to post any user information or content for any reason or no reason, in its sole discretion;
    • warn Spruce’s community of a user’s action;
    • disclose your identity or other information about you to any third party who claims that your use of the Services violates his or her rights, including their intellectual property rights or their right to privacy;
    • take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services; or
    • take any other action with respect to any user conduct that Spruce deems necessary or appropriate in its sole discretion, including if Company is unable to verify or authenticate any of a user’s information, or believes that a user conduct (i) violates this Agreement, including those prohibited uses described herein; (ii) infringes or violates any intellectual property right or other right of any person or entity, or may result in criminal or civil action under applicable law or regulation; (iii) threatens the personal safety of users of the Services or the public; (iv) could create liability or financial loss for users or for Company; or (iv) is unlawful, offensive, abusive, harmful, malicious or otherwise constitute a misuse of the Services.

    Without limiting the foregoing, Spruce has the right to fully cooperate with any law enforcement authorities or court order requesting or directing disclosure of the identity of any users of the Services or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS SPRUCE AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SPRUCE DURING, OR AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SPRUCE OR LAW ENFORCEMENT AUTHORITIES.

    You acknowledge and agree that, at Spruce’s discretion, Spruce or technology that it employs may monitor and/or record your interactions with the Services.

    Spruce does not and cannot undertake to review all user information and content that is submitted via the Services, and Spruce cannot ensure prompt removal of incorrect or objectionable material from the Services. Accordingly, Spruce assumes no liability for any action or inaction regarding such user information or content, including but not limited to any transmissions, communications, or content provided by any user or third party. Spruce shall have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

    If you become aware of any misuse of the Services, you agree that you shall promptly contact Spruce to report such misuse, at service@getspruce.com.

  • Payment Terms

    Any fees which Spruce may charge you for the Services are due immediately upon completion of the applicable service provided to you, and such fees are non-refundable. This no refund policy shall apply at all times regardless of (i) your decision to terminate your usage, (ii) Spruce's decision to terminate your usage, (iii) disruption caused to our Services either planned, accidental or intentional, or (iv) any reason whatsoever. Spruce reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing.

    Spruce, at its sole discretion, may make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. Spruce may change the fees for our Services as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Services.

  • License Grant & Restrictions

    Spruce hereby grants you a non-exclusive, non-transferable, limited, revocable right to access and use the Services, solely for the purposes for which the services are provided and in accordance with the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Spruce and its licensors.

    You shall not, without Spruce’s prior express written permission, (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way; (ii) modify or make derivative works based upon the Services or any materials available via the Services; (iii) create Internet “links” to the Services or “frame” or “mirror” the Services within other websites; (iv) reverse engineer the Services; (v) access the Services in order to (A) build a competitive product or service, (B) build a product using similar ideas, features, functions or graphics of the Services, or (C) copy any ideas, features, functions or graphics of the Services, or (vi) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation or performance of the Services.

  • Intellectual Property Ownership

    Spruce alone (and its licensors, where applicable) own and shall retain all right, title and interest, including all related intellectual property rights, in and to the Services, including without limitation all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof, and such materials are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

    This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by Spruce or its licensors. Spruce name, logo and product and service names associated with the Services are trademarks of Spruce or third parties, and no right or license is granted to use them. No right, title or interest in or to the Services or materials provided therewith is granted or transferred to you except as expressly set forth herein, and all rights not expressly granted herein are reserved by Spruce. Any use of the Services or materials provided therewith that is not expressly permitted by this Agreement constitutes a breach of this Agreement and may violate copyright, trademark or other applicable laws.

  • Feedback

    Any suggestions, ideas, proposals or other material submitted to by you to Spruce relating to the Services (“Feedback”) shall be non-confidential and non-proprietary, and Spruce shall not be liable for the disclosure or use of any Feedback. You hereby grant and agree to grant Spruce a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable right and license to incorporate, make, use, copy, publish, distribute, further develop, modify and otherwise exploit Feedback for any purpose, commercial or otherwise, without compensation or accounting to you and without further recourse by you.

  • No License to Others’ Personal Information

    As part of using the Services, you may obtain personal information, including email addresses, from other users. Without obtaining prior permission from the user, this personal information will only be used for Services-related communications. Spruce has not granted you a license to use the information for unsolicited commercial messages or unauthorized transactions. Without limiting the foregoing, without express consent from the user, you are not licensed to add, and you shall not add, any user to your email or physical mail list.

  • Information Control and Accuracy of Information

    Spruce does not control the information provided by users. Some information provided by users may be offensive, harmful, inaccurate, or deceptive. There are also risks of dealing with underage persons or people acting under false pretense. Additionally, there may also be risks dealing with foreign nationals. By using the Services, you agree to accept these risks and that Spruce (and its officers, directors, agents, subsidiaries, joint ventures and employees) is not responsible for any and all acts or omissions of users of the Services.

    Spruce reserves the right to add, modify, disable or remove contents or information from the Services at any time and in its sole discretion, with or without notice to any user. Contents and information made available via the Services are not necessarily complete, accurate or up to date, and Spruce is under no obligation to correct or update such material.

    To the extent that the Services include content provided by third parties, including, but not limited to, other users, or licensed from third parties, such third-party content suppliers are solely responsible for the statements and opinions, and the accuracy and completeness of the content they make available through the Services. Such content provided by third parties does not necessarily reflect the opinions of Spruce. Spruce is not responsible for the availability of outside websites or resources linked to or referenced on the Services. Spruce does not endorse and is not responsible or liable for any content, advertising, products, or other materials made available by third parties or from third-party websites or resources. You agree that Spruce is not and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available made available by third parties or on or through any third-party websites or resources.

  • No Warranty

    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPRUCE AND ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS PROVIDE THE SERVICES “AS IS,” “AS AVAILABLE” AND WITHOUT ANY WARRANTY OR CONDITION, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND SPRUCE AND ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM SPRUCE SHALL CREATE ANY WARRANTY. WITHOUT LIMITING THE FOREGOING, SPRUCE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED VIA THE SERVICES; UNINTERRUPTED OR ERROR-FREE ACCESS TO OR OPERATION OF THE SERVICES; SECURITY OR PERFORMANCE OF THE SERVICES; EXISTENCE OR ABSENCE OF ANY DEFECTS IN THE SERVICES; OR COMPATIBILITY OF THE SERVICES WITH ANY EQUIPMENT OR SOFTWARE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE OF THE SERVICES AND FROM USE OF CONTENT, INFORMATION OR OTHER MATERIALS OBTAINED VIA THE SERVICES.

    SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

  • Limitation of Liability

    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SPRUCE OR ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER, UNDER ANY LEGAL THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, (I) FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES; (II) YOUR USE OF THE SERVICES OR ANY IMPAIRMENT, DELAY OR OTHER INTERRUPTION IN THE SERVICES OR YOUR ABILITY TO USE THE SERVICES; (III) LOSS OF BUSINESS, REVENUE OR PROFIT, DIMINUTION IN VALUE OR OTHER ECONOMIC LOSS; (IV) HARM TO REPUTATION OR GOODWILL; (V) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR INFORMATION SECURITY; (VI) CONTENT, ACCURACY OR COMPLETENESS, OR ANY ERRORS IN OR OMISSIONS FROM ANY MATERIALS INCLUDED IN OR MADE AVAILABLE VIA THE SERVICES; (VII) SERVICES PROVIDED BY ANY THIRD PARTY EVEN IF OBTAINED OR ARRANGED BY USE OF THE SERVICES; OR (VIII) CONTENT RETRIEVED FROM THE INTERNET EVEN IF RETRIEVED OR LINKED TO, FROM OR WITHIN THE SERVICES, IN EACH CASE REGARDLESS OF WHETHER SPRUCE WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORSEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

    SPRUCE’S LIABILITY, AND THE LIABILITY OF ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS, TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO SPRUCE IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) ONE HUNDRED U.S. DOLLARS ($100). ALL CLAIMS AGAINST EACH OF SPRUCE AND ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS WITH RESPECT TO ANY LIABILITY RELATED TO THIS AGREEMENT OR ITS SUBJECT MATTER SHALL BE AGGREGATED TO DETERMINE SATISFACTION OF SUCH LIMIT, AND THE EXISTENCE OF MORE THAN ONE CLAIM SHALL NOT ENLARGE OR EXPAND THE FOREGOING LIMITATION.

    THE FOREGOING LIMITATIONS APPLY NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.

  • Indemnity

    You agree to indemnify and hold harmless Spruce and its parent, subsidiaries, affiliates, officers, directors, agents, employees, successors and assigns from and against any and all losses, damages, obligations, liabilities, costs, debt and expenses, including, but not limited to, attorneys’ fees, incurred in connection with any claim, demand or action made by any third party arising out of or relating to (i) your breach of this Agreement; (ii) any content or information you make available via the Services; (iii) your violation of any law or the rights of a third party, including, but not limited to, any intellectual property or privacy right; or (iv) negligence or any more culpable act or omission (including recklessness or willful misconduct) by you in connection with this Agreement or its subject matter. This indemnification obligation shall survive this Agreement and your use of the Services.

  • No Guarantee

    Spruce does not guarantee continuous, uninterrupted access to the Services, and operation of the Services may be interfered with by numerous factors outside Spruce’s control.

  • Spruce Provides a Platform

    Spruce acts as a platform to allow service professionals who comply with Spruce’s policies to connect with other users who may desire services. While Spruce may take reasonable actions, as determined in its sole discretion, to review or confirm the quality of services provided by such service professionals or the accuracy of information provided by users, Spruce ultimately has no control over, and hereby disclaims all liability for the service providers or the truth or accuracy of the information provided by users, or the ability of service professionals to complete the services in a timely manner, if at all.

    Spruce cannot guarantee the true identity, age, and nationality of a user.

    You agree that Spruce provides a platform and as such is not responsible or liable for any services or other content posted by you, other users, or third parties on the Services.

  • Dispute Resolution and Release

    1. Disputes between Users. Spruce is not responsible for your interactions with other users. Any dispute between you and another user must be resolved between yourselves. Spruce reserves the right, but does not and shall not have any obligation, to monitor disputes between users. You hereby release Spruce (and its officers, directors, agents, subsidiaries, joint ventures, employees and agents) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes between one or more users.
    2. Disputes between you and Spruce. Except as expressly set forth herein, you and Spruce each agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes”) shall be settled exclusively by binding arbitration between you and Spruce, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of a party’s intellectual property rights or disclosure of confidential information. You acknowledge and agree that you and Spruce are each waiving the right to a trial by jury. This “Dispute Resolution” section shall survive any termination of this Agreement.

    The arbitration shall be administered by the American Arbitration Association (“AAA”) or its successor in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, or other applicable rules as determined by the arbitrator, except as modified by this “Dispute Resolution” section. The Federal Arbitration Act shall govern the interpretation and enforcement of this Section.

    A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator shall be either a retired judge or an attorney licensed to practice law in the state of Texas and shall be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven days of delivery of the Demand for Arbitration, then the AAA shall appoint the arbitrator in accordance with the AAA Rules.

    Unless you and Spruce otherwise agree, the arbitration shall be conducted in Houston, Texas in the English language. If your claim does not exceed ten thousand U.S. dollars ($10,000), then the arbitration shall be conducted solely on the basis of documents you and Spruce submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds ten thousand U.S. dollars ($10,000), your right to a hearing shall be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator shall have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

    The arbitrator shall render an award within the time frame specified in the AAA Rules. The arbitrator’s decision shall include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section herein as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. The arbitration shall be confidential, and neither you nor Spruce may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.

    Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. Each party shall pay its own attorneys’ fees and expenses unless applicable law requires the prevailing party to be paid its fees and litigation expenses, and, in such instance, the fees and costs awarded shall be determined by the arbitrator in accordance with applicable law.

  • Waiver of Class and Collective Actions

    To the fullest extent permitted by applicable law, YOU AND SPRUCE AGREE THAT (I) ANY CLAIM OR CAUSE OF ACTION BROUGHT BY YOUR OR SPRUCE AGAINST THE OTHER ARISING OUT OF OR RELATING TO THIS AGREEMENT OR USE OF THE SERVICES SHALL NOT BE ASSERTED AS A CLASS ACTION OR COLLECTIVE ACTION, WHETHER IN ARBITRATION, COURT OR ANY OTHER FORUM; AND (II) UNLESS YOU AND SPRUCE OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, NOT OTHERWISE PRESIDE OVER ANY FORUM OF A REPRESENTATIVE OR CLASS PROCEEDING AND MAY NOT AWARD CLASS-WIDE RELIEF. Disputes between the parties arising out of or relating to this Agreement or use of the Services shall be resolved only on an individual basis and shall not be joined or consolidated with any other proceeding that involves any claim or controversy of any other party. Neither party shall have a right to resolve such disputes on a class action basis or on any basis involving such disputes brought in a purported representative capacity on behalf of other persons or entities similarly situated or the general public.

  • Limitation of Time to File Claims

    Each party agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to this Agreement or use of the Services must be filed within one (1) year after such claim or cause of action arose or be forever barred.

  • Notice and Consent to Electronic and Marketing Communications

    1. Notice to Spruce. Unless otherwise specified herein, all notices to Spruce shall be in writing and shall be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to service@getspruce.com.
    2. Consent to Receive Communications in Electronic Form. For purposes of providing notice to you as required by contractual or applicable law or regulation, you hereby (i) consent to receive such notice from Spruce in electronic form, including, without limitation, by sending email to an email address linked to your user account with Spruce or by sending messages to a mobile phone number linked to your user account with Spruce, and (ii) agree that all terms and conditions, agreements, notices, disclosures and other communications that Spruce provides to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. Further, you hereby agree that any notice provided to you by Spruce in such electronic form was provided with your consent and satisfied any such legal requirements as if such communication was in writing. You may opt-out of receiving text messages by replying “STOP” from the mobile device receiving the messages.
    3. Consent to Receive Marketing Communications in Electronic Form. By agreeing to this Agreement, you hereby consent to receive, and authorize Spruce to contact you with, marketing and other non-emergency communications, including but not limited to autodialed, prerecorded or otherwise automated calls or text messages directed to your phone or mobile number as provided to Spruce. Further, you hereby agree that any such communications that have been sent to you by Spruce were sent to you with your consent. You agree and acknowledge that message frequency may vary and occur at unpredictable intervals, and that messaging and data rates may apply to such communications. You agree and acknowledge that you may revoke your consent to future such communications at any time by sending e-mail to service@getspruce.com.

  • Miscellaneous

    Spruce may assign or delegate this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under this Agreement without Spruce’s prior written consent, and any unauthorized assignment or delegation by you is ineffective. If any provision of this Agreement is held unenforceable, then the provision will be modified to reflect the parties’ intention, and all remaining provisions of this Agreement shall remain in full force and effect. You and Spruce are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. Spruce reserves the right to modify or terminate the Services for any reason, without notice, at any time. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of law rules. The failure of either party to exercise any right or provision of this Agreement shall not constitute a waiver of such right or provision. No wavier of Spruce’s rights under this Agreement shall be valid or effective except by a written agreement bearing the physical signature of an officer of Spruce. No purported waiver or modification of this Agreement by Spruce via telephonic or electronic communications shall be valid. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

  • Contact Spruce

    The Services are provided and operated by Spruce Services, Inc., 1408 E 13th Street, Austin, TX 78702.

    All questions, comments, concerns, requests for technical assistance and communications may be directed to Spruce at the address above, or by email at service@getspruce.com provided, however, that any comments, ideas, suggestions, analysis, requested modifications and improvements to the Services shall constitute Feedback in accordance with this Agreement.