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General FAQ

No. We work with your apartment community to gain access to your unit. This arrangement makes booking especially easy if you are stuck at work or can’t make it home.

Travel compensation might be charged to your account or withheld from a refund in order to pay our Service Providers for their travel and set up time. Travel compensation is ONLY assessed in a situation where a customer’s action or inaction prevents the delivery of service i.e. unit locked from the inside, un-contained animal during housekeeping, declined service at the door, no laundry left for pick up, pet not home, changed locks and didn’t inform office, etc.

Travel compensation will NOT be applied if your Community’s Office, a Third Party, or Apartment Butler has caused your service to be un-deliverable.

Travel compensation is as follows: Dry Cleaning = $15; Housekeeping = $35; Pet Care = 100% of the Price.

Our Dog Walkers and Housekeepers get to spend more time working and less time driving. That means more money in your pocket, more time doing what you love, and less stress. We partner with local, established Pet Care & Housekeeping companies to provide high quality, personalized service. For more information, email us at  service@apartmentbutler.com

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Pet Care FAQ

Apartment Butler services vary by community. Log in to the app to find out what is offered at you community.

20 Minute Walk A walk with potty break
Daily Double Two 20 minute walks on the same day
Cat Visit We'll freshen food, water, and litter
Pet Checkup Care for any pet other than a Dog or Cat
Off-Hour Care Check out our After Hours FAQ
Out-of-Town Care Check out our Out-of-Town Care FAQ
Overnight Home Visit We will stay with your pet for extra attention

Within 24 hours you will receive a confirmation email summarizing your booking. You can view all of your current and future bookings in the Upcoming Bookings menu within the app. Shortly after the walk, you will receive a text with a picture of your dog, a bathroom update and any behavior issues.

Every Apartment Butler community has a primary pet care partner who oversees all pet care. We strive for consistency with our pets, but we hope that all of our pets to get to know each Pet Sitter for our furry friends' socialization.

No. Our 2 or 3 hour time windows during the morning and afternoon are set up to allow efficient and flexible scheduling.

Our Pet Professionals are on site most days so feel free to say hi if you see them. If you can’t seem to find them, then send us an email at service@apartmentbutler.com and we will let you know when they are on site next. Otherwise, you can request a Meet & Greet in the app and we will reach to you to schedule your Meet & Greet.

Our pet sitters go through a rigorous screening process, including a background check, and extensive onboarding. They are also fully bonded and insured.

Our Pet Services are designed as individual or single household walks. We may do group walks by special request and on a case by case basis.

Yes, you can cancel your Pet Sitting service, in the app, until 5pm on the day before your service. For all cancellations after 5pm on the day before your service, a credit, less $10, will be applied to your account. Cancellations made after the start of your service window will forfeit all fees paid.

A tip is not expected.

We can visit even if your community's leasing office is closed, but we will need to get a spare key and key fob from you before your first visit. Email us at service@apartmentbutler.com to set up your Off-Hour Pet Care.

We will care for your pet while you are out of town - email us at service@apartmentbutler.com to get your schedule set up. We will need to get a spare key from you as well as we experience a very high demand around the holidays season so make sure to email us as early as you can.

We take your Pet's physical and mental health very seriously and we do have minimum visit requirements while you are out of town -

Dogs: We must visit a minimum of three times a day.

Cats: We must visit a minimum of every other day.

If the bookings created do not meet this minimum requirement for proper care and we determine that you are out of town, we will attempt to contact you. If we cannot get reach you or if we do not receive a response within 24 hours after your first booking, then we will create the remainder of the bookings and charge your account accordingly.

Housekeeping FAQ



Our Basic Cleaning is designed for apartments that have been professionally cleaned in the last 2-3 weeks. If it has been 3 weeks or more since your last cleaning, our Basic Cleaning might not bring your home back to it's peak level of cleanliness.

All Rooms

  • Dust & Wet Wipe window sills and edges
  • Clean door frames
  • Clean glass patio door or/and entry door
  • Dust and Wet Wipe baseboards
  • Dust blinds individually
  • Dust ceiling fans (if reachable)
  • Dust walls and light switches
  • Remove cobwebs (if reachable)
  • Interior Windows
  • Vacuum carpeting
  • Vacuum/Sweep and mop floors
  • Special attention to cleaning corners
  • Sweep Porch & Patio


Kitchen

  • Clean and sanitize sinks
  • Wipe down countertops and back splashes
  • Cabinet fronts washed
  • Cabinet Interiors dusted and washed
  • Clean all appliance interiors and exteriors
  • Oven, Fridge Microwave, Dishwasher, Stove Top, etc
  • Inside of Range Hood cleaned


Bathrooms

  • Clean and disinfect tubs and showers
  • Tile Grout scrubbed
  • Clean and disinfect toilets inside/out, base and behind
  • Clean sinks, counters and back splashes
  • Clean mirror and polish chrome
  • Sweep or vacuum floors
  • Mop floors
  • Shower Door Cleaned with Extra Attention
  • Clean door from both sides and door frames
  • Cabinet fronts washed
  • Cabinet Interiors dusted and washed
  • Oven Cleaning: No more burnt rubber smell coming from your kitchen!
  • Carpet Shampoo: Your carpets will be vacuumed & smelling great with this upgrade
  • Water Plants: Lacking a green thumb? Let us take care of that!
  • Interior Windows: People watching just got a whole lot easier!

Basic Cleaning

  • Dust Window Sills and Edges
  • Dust wall Hangings and Light Switches
  • Dust Furniture and lamps
  • Light dusting of picture frames and knickknacks on furniture
  • Clean TV Screens
  • Remove Cobwebs (if reachable)
  • Pick Up and Straighten
  • Make Beds
  • Change Linens (if left on the bed)
  • Clean Bed’s front and back base boards
  • Vacuum Carpeting
  • Vacuum and Mop floors
  • Dust Ceiling Fans (if reachable with our duster)
  • Empty Wastebaskets
  • Dust Blinds (but not individually)
  • Dust Baseboards
  • Clean Glass Patio Door or/and Entry Door
  • Sofa’s cushions and pillows fluffed and straightened
  • Clean door frames
  • Clean under furniture and beds (We do not move furniture but will do our best to reach under raised furniture.


Deep Cleaning

Includes all checklist items above plus:

  • Dust/wipe lampshades
  • Every knicknack individually cleaned
  • Vacuum under the bed
  • Special attention to vacuuming corners
  • Sanitize wastebaskets
  • Vacuum furniture and upholstery

Basic Cleaning

  • Clean and Disinfect Tubs and Showers
  • Clean and Disinfect Toilets inside/out, including base and behind
  • Clean Sinks, Counters and back splashes
  • Clean Mirrors and Polish Chrome
  • Sweep or Vacuum Floors
  • Mop Floors
  • Dust Wall Hangings
  • Dust and Clean Furniture
  • Clean door from both sides and door frames
  • Cabinets fronts hand wiped


Deep Cleaning

Includes all checklist items above plus:

  • Tile Grout scrubbed
  • Shower Door Given Extra Attention
  • Outside of cabinets washed
  • Outside of cabinets washed

Basic Cleaning

  • Clean and Sanitize Sinks
  • Wipe Down Countertops and black splashes
  • Load but not start Dishwater (if empty)
  • Cabinets fronts hand wipe
  • Clean Appliances Exteriors (Oven, dishwasher, refrigerator)
  • Polish stainless steel appliances
  • Microwave inside and out
  • Small appliances wiped
  • Sweep/Vacuum and Mop Floors
  • Clean furniture, tables and chairs


Deep Cleaning

Includes all checklist items above plus:

  • Inside dishwasher cleaned
  • Outside of cabinets washed
  • Extra attention to kitchen surfaces
  • Inside of Range Hood cleaned
  • Under furniture/sofas (only what the vacuum can reach)
  • Laundry or Fold/Hang any clothes, towels, bed sheets
  • Windows
  • Walls
  • Inside Cabinets (including China cabinets)
  • Inside Closets (We will vacuum or mop if empty)
  • Any outside areas (we will clean the front and back door)
  • Move Heavy furniture (including beds, mattresses, chest drawers, etc.)
  • Dishes (dishes will be placed inside the dishwasher if it is empty, but we do not hand wash).
  • We do not remove books from bookshelves
  • We do not climb higher than a 1-step stool. Higher items will be dusted with an extension duster if reachable
  • For health reasons, we will not clean blood, feces, vomit or urine from neither humans nor animals

We recommend customers pick up any large amounts of clothes, shoes, clutter, etc. before the housekeepers arrive. We are not asking you to clean, that is our job, but we want to make sure our housekeepers concentrate on cleaning and not organizing.

Additionally, it is important that you inform us of any security, pet, or access precautions we should take or any other specifics about your household. Please provide any comments in to the app upon booking or email us any time at service@apartmentbutler.com.

We partner with local professional cleaning services to make sure you get a great cleaning.

No. Our Morning and Afternoon time windows are set up to allow efficient and flexible scheduling.

You can be home if you like, but most customers prefer to give our cleaners room to work.

A tip is not expected.

You can cancel your Housekeeping booking, in the app, until 5pm on the day before your service. For all cancellations after 5pm on the day before your service, a refund, less $20, will be applied to your card on file. Cancellations made after 8AM on the day of your service will hold a refund less $35.

Our Basic Cleaning is designed for apartments that have been professionally cleaned in the last 2-3 weeks. If it has been 3 weeks or more since your last cleaning, our Basic Cleaning might not bring your home back to it's peak level of cleanliness.

No, we will provide all the necessary supplies. However, if you have special products you would like for us to use, we will be happy to use your supplies if left on the counter with a note.

We do not offer partial unit cleanings.

Please select the unit size that is closest to the room and bath count of your home. If you do not believe that there is an accurate comparison in our current selection, please email us at service@apartmentbutler.com for assistance. Studies should be considered an additional room & Studio Apartments should be a 1 BED 1 BATH.

We pride ourselves in providing the best customer service. If you feel like the quality of the job was not what you expected, please email us at service@apartmentbutler.com within 24 hours, and we will re-do our missed items for no extra charge.

We try to be pet friendly; however, we have certain requirements to safeguard our pets and housekeepers. We ask that you please separate all animals (except for cats) from the housekeeper prior to arrival or while they are cleaning by kenneling or removing the animal from the apartment. Our housekeepers will not be able to clean if a unsecured animal is present in the unit.

Our housekeepers always take the necessary precautions to avoid any incidents at your home and we carry insurance to give you that peace of mind. If we do accidently damage an item, we strive to alert you immediately. If you have any sentimental value items that you consider irreplaceable, please put them away the day of the cleaning.

For each unit size and cleaning package, we have a maximum man-hour allotment to complete our checklist. In some cases, we may not be able to complete our checklist in the allotted time. If this happens, we will notify you immediately upon completing your cleaning.

BASIC Clean Package

Unit Size Average Time Maximum Time
1 BED 1 BATH 0:45 to 1:30 Hours 2:15 Hours
2 BED 1 BATH 1-2 Hours 2:15 Hours
2 BED 2 BATH 1-2 Hours 2:30 Hours
2 BED 2.5 BATH 2-3 Hours 2:45 Hours
3 BED 2 BATH 2-3 Hours 3:00 Hours
3 BED 3 BATH 2-3 Hours 3:15 Hours

DEEP Clean Package

Unit Size Average Time Maximum Time
1 BED 1 BATH 1-3 Hours 3:15 Hours
2 BED 1 BATH 1-3 Hours 3:15 Hours
2 BED 2 BATH 2-3 Hours 3:30 Hours
2 BED 2.5 BATH 2-3 Hours 3:45 Hours
3 BED 2 BATH 2-4 Hours 4:00 Hours
3 BED 3 BATH 2-4 Hours 4:15 Hours

If Apartment Butler cannot access your unit because of an issue with our operations or because of an issue with your community then we will offer you the option to reschedule your service for a day when access is available, or process a refund if fees were paid – no travel compensation will apply.

If we cannot gain access to a unit because of your action/inaction, then we will offer you the option to reschedule within the next 7 business days– no travel compensation will apply if you reschedule.

If you choose not to reschedule within the next 7 business days or we do not receive a reply, then we will assess travel compensation. For more, see FAQ in the General Section “What is Travel Compensation?” above.

Apartment Butler utilizes a Dry Shampoo powder that removes mold, allergens, bacteria, and light soil from your carpet fibers. We do not offer a Wet Shampoo service so that you can come home in the evening and not worry about wet carpets.